Zoom has announced the release of additional features to compete with other teams’ communication software. These features are supposed to help users catch up with virtual meetings they join late.
The features include AI-powered meeting summaries, prompt-based email answers, whiteboard creation, video huddles and a meeting planner.
Going beyond only being relevant in arranging meetings, the business claims the additional capabilities will elevate the rivalry between the cloud-based video conferencing platform and others like Slack, Calendly, Google, and Microsoft.
This comes after the software business laid off 1,300 or 15% of its labour force in February.
The corporation claims it wants customers to utilize more of its products in the execution of their tasks why it is opening up its email and calendar apps to everyone.
Zoom is stated to be developing its Zoom IQ assistant to deliver AI-powered summaries and “ask additional questions” even when you join a conference halfway. As the meeting closes, the bot will send a summary to Zoom’s team chat function. The assistant may also summarize the communication threads in the team chat, TechCrunch stated.
Before recently, Zoom IQ can capture highlights, split a meeting into chapters, and list action items automatically.
Last year, the business also introduced Zoom IQ for Sales intending to deliver insights from video conversations for sales teams.
The business argues that in today’s work environment, employees find it more challenging to balance daily priorities between emails, team chats, meetings and project management responsibilities adding that teams are also searching for methods to better co-create successfully in real-time.
“Zoom has long incorporated AI solutions into our products to allow users to be more productive,” said Zoom’s chief product officer, Smita Hashim.
“We are delighted to introduce many more possibilities with new huge language models. Our unique approach to AI will provide consumers with the freedom they demand and assist considerably enhance teamwork and customer relations,” Hashim told Computer Weekly.
The business also debuted Zoom Scheduler, previously Zoom Spots, in public beta— a Calendly-like application to communicate availability to schedule appointments. It also showcased its virtual collaborative spaces dubbed Zoom Huddles where anyone may hop in or drop out at any moment.
According to TechCrunch, Zoom’s stock has dropped more than 40% in the previous 12 months. The corporation incurred its first quarterly loss of $108 million since 2018 in the first quarter results for the 2023 financial year. It predicts slowing growth of 1.1% this fiscal year with estimated sales between $4.435 billion and $4.455 billion.
