The Nigeria Communications Commission has established its Telecom Consumer Help, Resolution and Inquiries Desk, in the Arrival Lounge of the Nnamdi Azikiwe Airport Abuja.
This initiative by the NCC was part of their efforts to honour the 2023 World Consumer Rights Day.
The Nnamdi Azikiwe International Airport became the first recipient of the TELCARE desk of the commission.
This was announced in a statement made by the commission’s Director of Public Affairs, Reuben Muoka, on Monday.
The Chairman, of the Board of Commissioners of NCC, Prof. Adeolu Akande, who inaugurated the initiative, said the introduction of the TELCARE is the beginning of the helpdesk project projected to decorate several airports and other such public sites around the nation.
He stated, “The project is a conscious attempt by the Commission to magnify its commitment to advancing the interest of consumers utilizing different engagement tactics and activities to protect, inform, and educate telecom customers.”
He stated that the desk will serve as an extra avenue for consumers to make enquires on consumer problems, enabling the commission to give advocacy for consumer concerns as well as increase awareness related commission’s actions.
The Chief, of the Consumer Affairs Bureau of the commission, Ayanbanji Ojo observed that many customers travelling through the airport are already making use of the Desk even before the introduction of the TELCARE Desk, to make questions or register complaints.
Ojo reported this via the NCC’s Chief, of Consumer Protection and Advocacy, Clem Omife.
He stated, “This is a trial operation, and the Commission will guarantee that the TELCARE Desk is deployed in more critical sites across the country. We think that with sufficient education, information exchange, and the availability of layers of channels for complaints and redress, we can defend the interest of telecom customers and innovatively promote the promise of a more great consumer experience.”
The Regional General Manager of the Federal Airports Authority of Nigeria, Kabir Mohammed, expressed satisfaction to have partnered with the NCC on the new program.
Mohammed further remarked that the first-hand engagement with customers will not only speed the feedback process in resolving telecom consumer complaints but also prohibit unfair activities inside the system and further bridge any communication gap between the consumers and its authorities.
